Collect Avios On TrainGenius.comBuy train tickets, collect Avios

Previously Avios members could collect Avios for rail through www.MyTrainTicket.co.uk. From Tuesday 9th July 2013, Avios customers can now purchase their rail tickets and collect Avios with www.traingenius.com.

If you are an Avios member you can collect 2 Avios for every £1 spent on rail products at TrainGenius.com!

How do I collect Avios with TrainGenius.com?

It’s easy. Just visit Avios eStore (www.avios.com/estore), find TrainGenius.com under ‘Holidays and Travel’, then click through to our website to buy your train tickets and collect Avios. Your Avios will be awarded 35 days after your booking.

Avios cannot be collected if you buy cheap train tickets from the TrainGenius.com telephone sales line; this offer is available from the Traingenius.com website via the Avios eStore only.

When you complete a valid purchase with TrainGenius.com, Avios will be credited to your account by Avios and are not shown on the order confirmation page or email.  If you have any questions regarding the number of Avios you have collected with your purchase, please visit www.avios.com

  • Visit www.avios.com/estore
  • Go to the Holidays & Travel section
  • Click on TrainGenius.com
  • Choose your tickets
  • Get Avios in your account 35 days after booking

How many Avios can I collect?

You can collect 2 Avios for every whole £1 spent on rail products in a single transaction. If you spend less than £1 on rail products in a single transaction, you will not be able to collect any Avios. Avios are only awarded on whole multiples of £1.

There is no upper limit to the number of Avios that can be collected in a single transaction.

What is a ‘rail product’?

A ‘rail product’ is any domestic National Rail train ticket, London Travelcard or PLUSBUS ticket that is available for sale from TrainGenius.com via the Avios eStore. This includes all Advance, Off-Peak and Anytime fares, as well as (where available) packages and Carnets. This offer is not available for tickets for travel in Northern Ireland, or for tickets purchased for Rail Europe or Eurostar services, including through Eurostar tickets that incorporate travel on domestic National rail (previously British Rail) services as part of a journey which ends outside the UK.

Avios are not awarded for credit card, booking, delivery or amendment fees, if these are applicable to your order.

When will I receive my Avios?

The Avios that you have collected will be awarded to your Avios account no more than 35 days after the date of your booking. If you’ve bought train tickets with us recently, find out more about Avios and ask questions at www.avios.com

Where can I find out more?

For further information including how to open an Avios account, or to access an existing Avios account, please visit www.avios.com

More Avios FAQs

Can I collect Avios if I call the TrainGenius.com sales line?

Avios cannot be collected if you buy cheap train tickets from the TrainGenius.com telephone sales line; this offer is available from the TrainGenius.com website, via the Avios eStore only.

Can I redeem Avios on TrainGenius.com?

You can only collect Avios on TrainGenius.com. To redeem your Avios, please visit www.avios.com

How many Avios can I collect?

You can collect 2 Avios for every whole £1 spent on rail products in a single transaction. If you spend less than £1 on rail products in a single transaction, you will not be able to collect any Avios.

What should I do if my Avios are not in my account 35 days after my booking?

Please visit the Avios eStore for all queries regarding missing Avios. Once you log in, you will see a link to a missing Avios form. Please complete the form and a member of staff will investigate your claim. Please note that missing Avios claims must be made within 4 months of your initial purchase date. Avios eStore Terms and Conditions apply.

Where can I find out about the Avios reward programme?

Simply visit www.avios.com for more information or to register for an account.

Do I receive a booking fee or card fee if I am an Avios customer?

Booking fees and credit card fees apply on TrainGenius.com for all customers. Please note debit cards are free.

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